Freshchat is a rising software application not yet ranked among all Live Chat Software. 1-1000+ users. You can integrate with WhatsApp in three simple steps. The validity of the sessions purchased aligns with your payment cycle. Mobile Experience. The in-app customer feedback also allows you to generate Customer Satisfaction (CSAT) ratings and reports. To receive events, you need to configure the webhook URL in the Freshchat dashboard. Tracks agent activity in the Freshchat dashboard. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. Overview. Chatbots are available on all plans. " Houser Seth. You can also see hourly comparisons for: Incoming conversations volume today vs. It’s easy to use with great features. Please enter your domain name Account Name Forgot your Domain name? Log in to Freshchat customer messaging software. Freshchat's - live status page shows real-time status, uptime and incident history of Freshchat system. Check out this article to learn more about the different supported channels. Step 2: Setup assignment rules in Assignment Rules. We recommend you to invoke init() from your app's launcher/support activity's onCreate() function. Login Freshdesk and explore the product. Once you login your UChat dashboard, you should be able to find the Freshchat in the integration tab. Get free demos and compare to similar programs. From the Dashboard tab, click the hamburger at the top left, then New Dashboard. Customer Service Suite The all-in-one solution, boosted with generative AI Customer Service Suite. For sales and CRM, integrations with Freshsales, Shopify, Zendesk, and. You will get redirected to Freshchat's dashboard. Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. Freshdesk's AI is general, Zendesk's AI is specific. Freshchat can be deployed online and on-premise and is accessible from a limited number of. Freshservice Modern and intuitive IT and business team management Freshservice. View the Mobile SDK Docs. CSAT report. notifyAppLocaleChange (activityContext); 2. Better collaboration: By providing clear information on the status of a conversation, it can help to foster collaboration between agents and departments. 2) Show your messenger savvy side Respond to. We would like to show you a description here but the site won’t allow us. In some situations, a bot may face an error, such as when an API fails, or a function is incorrectly executed because of an improper input. portal. In addition to the standard automation rules, you can also map the status from Freshdesk to Freshchat under ticket updates. Now you can auto-resolve conversations assigned to specific Groups. Click on the Admin tab on the left panel > Team > Agents. Communicating with your customers through SMS or text messages is one of the most convenient customer service methods. Navigate to Postman, and follow the further. Know more… #2. Freshchat is also powerful for e-commerce support, increasing customer satisfaction and loyalty. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. 2. all the current activities in Freshchat. Tidio was designed and built for small businesses that want to keep all their communication in one place and automate some of. Click “Advanced Settings” which is on the left side of the dashboard. Bulk action. We offer transparent and customized pricing plans with no hidden costs. Freshchat SDK checks for the presence of its components during init() and warns about missing components. You can view a list of all agents in your Freshdesk. The dashboard has all the options for viewing agents' performance and quality over time. Buy additional Freshbots session packs to engage with customers across channels seamlessly. It’s like a chatbot on steroids. Freshmarketer Multichannel marketing campaigns for e-commerce Freshmarketer. if based on skill an agent can take 3 conversations which is configured in freshchat dashboard. The dashboard has all the options for viewing agents' performance and quality over time. Create an account for the bot . Freshchat AI-powered bots and live chat and across every messaging channel Freshchat. Bringing the consistency & experience of consumer messaging. One of the best alternatives to Freshchat we found is Crisp. Integratioun: Déi bescht Deel iwwer Freshchat ass datt et nahtlos mat verschiddenen Apps integréiere kann, déi haaptsächlech fir Äert Geschäft. Freddy AI Beta - Now for Pro and Enterprise Freddy Copilot and. If your app can support different locale (languages) apart from the default locale of the device, follow the steps below to update the locale in your Chat SDK. Freshchat is a modern messaging app for sales and customer engagement teams. I have created a conversation and have posted a few messages to that conversation assigning a group and an agent. Get a visual summary of your team’s performance. Make sure you save your edits by clicking on. Click on this link to get all the details on the various instant dashboard API metrics available. Under the Agent Type field, you can choose the type of agent you wish to add. Freshservice Modern and intuitive IT and business team management Freshservice. Freshchat is a powerful messaging software that allows consumers to have smarter conversations with businesses in real-time. Dashboard APIs: All the data on the Freshchat dashboard is available in real-time through dashboard APIs. Get a visual summary of your team’s performance. We were using Freshchat for managing customer support queries for a delivery business. Freshworks Customer Service Suite - Unified Dashboard. Freshchat, previously known as Freshdesk Messaging, is an AI-powered modern messaging software solution that facilitates effortless customer service through a blend of artificial and human intelligence. Increase your team’s productivity. Installing Freshchat on your mobile SDK. The chat was also very clean, very easy to use multiple members of my team. The Omnichannel Availability Dashboard provides a centralized view of your team's availability across Freshdesk, Freshchat, and Freshcaller, enabling you to optimize customer support by efficiently assigning inquiries by ensuring the right agents are assigned to inquiries. Read More. Freshchat is a robust, universal chat solution that offers a ton of features and integrations. 5. Other features: It offers Live Translate, Bulk action, Real-time Dashboard, Custom Reports, A/B testing, and Scenario Automation; Support: It provides client support through Live Chat. To add a new agent, click the New Agent button in the top fold. We were using Freshchat for managing customer support queries for a delivery business. To get the API Key, go to Admin > API Tokens in the CONFIGURE, then copy the API Key. TRUSTED BY 60,000+ BUSINESSES. It also integrates with email, Facebook Messenger, LINE, and Freshdesk. All the messages send from the user will be forward to Freshchat dashboard. Freshchat AI-powered bots and live chat across every messaging channel. We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI. Skip to main content. As Freshchat is a part of the Freshworks Ecosystem, it has deep integrations with other Freshworks products. 5. How to use the Dashboard. Affected services . Report abuse. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. Go to ios folder of your react native project. Freshsales leverages customer data in ways that help you personalize engagement, shorten the sales cycle, and focus on the leads most likely to sign on the dotted line. 1. Freshsales Freshmarketer Freshdesk Freshchat. FreshChat. Freshchat for your website. 2. 2; user rating: 96%) vs. Example of Apple Business Chat + Freshchat. com) with the regex pattern to enable it on behalf of the Customer. Go to Admin > Chat Widget Settings > Response Expectations. string. We do our best to keep this guide updated, but if you come. Step 3: Create a new key for the Google Translate API. User Review of Freshchat: 'Freshchat is a live chat and customer messaging software that is built for businesses of all sizes. You’ll be asked to give your chat widget a name (presumably so. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. Automatically assign tickets to agents and groups based on keywords, requester or properties. Compare Freshchat and Zendesk Support Suite. We were using Freshchat for managing customer support queries for a delivery business. Click Enable APIs and Services > Search for Translate API > Enable it. Keyboard Shortcuts. Scale faster with a unified, intelligent customer support platform. The dashboard has all the options for viewing. Reply to your customers in their language in real-time using live translate. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. We have used the integration of Freshchat & Freshdesk to manageFreshchat is a comprehensive online communication tool that offers businesses and website owners streamlined functions to enhance their customer support and engagement with a wide array of automated live chat, in-app messaging, and chatbot features. While building your bot, select Web - Self-Service Widget as your bot channel. Real-time dashboard Get a visual summary of your team performance in real time. Freshchat: A Messaging Solution for Every Stage of the Customer Journey Leverage a flexible, end-to-end, AI powered enterprise platform to unify customer experiences, enhance employee productivity and empower an ecosystem of developers. The more interactions it’s having with customers, the less work your customer service reps will have to do. Total interactions. Identify workload and roadblocks and allocate resources accordingly using metrics like agent availability, speed of response. In case you are not able to see the panel, click on Add widget icon to. Freshchat delights customers wherever they are via mobile, social messengers, or the web. Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. Step 5: Test and deploy your chatbot. # Freshchat. Starting from $0, Freshchat is priced free of charge to start, offers a free trial on occasion and is most suitable for smaller businesses of 100 employees or less. github. The native Freshservice-Freshdesk integration helps customer support teams on Freshdesk collaborate with internal teams on Freshservice and provide faster resolutions. Mobile SDK works like the Conversations widget. Marketing Automation. Impact of key technologies such as agent-facing automation, knowledge base management software, and chatbots on customer service excellence. The different. For example, the Freshdesk bot called Freddy uses machine learning to “read” existing knowledge base articles and match them with what it thinks customers are asking. Get real-time analytics of your support service across Freshdesk, Freshchat, and Freshcaller. Freshsales Boost sales and productivity with a unified CRM Freshsales. Freshchat is a very reliable platform. 1. Create a new flow that will be the entry flow to handle end-user messages. Limitations. Add an entry for FreshchatSDK as shown below in Podfile, target 'ProjectName' do. Explore How-To's and learn best practices from our knowledge base. Dashboard views: As a support admin, you can get an overview of all conversations within SLA and those that have. Get real-time analytics of your support service across Freshdesk, Freshchat, and Freshcaller. This chat app smartly delivers targeted messages for taking a quick and proactive approach. To access the Chat Dashboard: Log in to Freshchat and click on the Dashboard icon from the left panel. One cost-effective platform. With the Freshsales integration, you can create and upload new leads and chat with the existing ones from Freshchat. Freshsales Boost sales and productivity with a unified CRM Freshsales. ConZendesk Sell is a sales CRM software that provides businesses with a range of features to manage their customer relationships. By contrast, Zendesk Support Suite rates 4. Text Messages. Widgets available. Basic Dashboard Conversation Overview Report Label Report Advanced DashboardYou can create a folder for all your self-service content and make it accessible for both Freshdesk and Freshchat channels. Enter the status name and select a matching emoji. Freshchat comprises both modern and mature capabilities to transform both customer experience and help scale your business. Get real-time analytics of your support service across Freshdesk, Freshchat, and Freshcaller. Visitor Intel. Give it a name, say SLA breached. Freshchat. API Key: For API Key, move to your Freshchat dashboard, and navigate to Admin > Configure > API Tokens, and here you will have to tap on the Generate Token button, after which a token will be generated, and that will be the API Key. Get real-time insights on your team’s performance. We would like to show you a description here but the site won’t allow us. "I love how easy the dashboard was and how easy it was to set up on my wordpress website. For me, Freshchat is an award-winning platform for the primary purpose of engaging with clients and stakeholders. Set automation rules to run on ticket updates for the category Chat - Internal Task. Freshchat. Freshservice Modern and intuitive IT and business team management Freshservice. Freshsales Boost sales and productivity with a unified CRM Freshsales. To access the Chat Dashboard: Log in to Freshchat and click on the Dashboard icon from the left panel. Omnichannel agent analysis. The Freshchat Dashboard provides a broad overview of the most important reports. Be it ticket trends, recent activities, or to-do list, you can view them all in one. Freshchat AI-powered bots and live chat and across every messaging channel Freshchat. All automated, and powered by brilliant AI-driven insights. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. side-by-side comparison of Freshchat vs. Call the contact - Make a phone call to the contact. Create personalized campaigns, attract the best leads, engage with context, and deliver customer experiences at scale. Earn a recurring commission. This category will contain all updates for upcoming features for Freshdesk, Freshchat, Freshcaller, and Freshsuccess. Follow the steps below to set up your Freshdesk - Freshchat integration: STEP 4: Enter your Freshchat Token ID (You can get your Token ID from Freshchat under Settings > Account Settings > Integration Settings > Visitor widget) STEP 5: If you want to integrate the Freshchat messenger on your support portal, click on the ‘ Chat for your. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two. Download the report for later access. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. The dashboard of LiveChat also includes reports and analytics. Transparent pricing and cost-effectiveness – Freshchat is a feature-rich business chat tool armed with AI-powered bots and powerful integrations, available in multiple. The Account Admin would be able to give you this by navigating to the Admin >. Freshchat by Freshworks: Free/$15/$69 per month: 7. If you do not see the API Key, click Generate to get one. 3/5 stars with 5,740 reviews. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. The main benefits of Freshchat are messaging solutions, productivity tools, and actionable analytics. 2. Freshchat; Freshchat¶ The Freshchat modules allow you to monitor, create, update, send, retrieve, list, and delete the conversations, agents, reports, users, channels, and groups in your Freshchat account. * Search for AireComms Twilio Integration for Freshchat and install the app. Agent-Activity: Tracks agent activity in the Freshchat dashboard. Tidio. Also, send the fcmToken to the Freshchat, add this method where you are fetching your firebase's token. 6 out of 10. Freshchat is a modern messaging app for sales and customer engagement teams. Notable Visual Answer Applications in FreshchatReview of FreshChat Software: system overview, features, price and cost information. El chat para empresas Freshchat le permite cumplir con estas expectativas utilizando lo último en mensajería conversacional y bots con tecnología de IA. If you don’t have Freshchat account, you can sign up here. Freshchat, like many other live chat softwares, offers the above features. The free version gets you a team inbox as a Chrome extension, whereas the paid plans come with a dedicated support chat admin dashboard. Steps to install: Getting the FeatureOS API key: 1. Offering straightforward internal and external communication tools, Freshchat makes it easy for agents to work together to bring about speedy results. 1. Using Freshchat, businesses can connect with customers across live chat, their favorite messaging channels, provide intuitive deflection with AI-powered chatbots, and enable personalized and proactive self-service 24/7. 11. 3. Freshchat’s support and sales bots are built on top of AI and ML that detect the intent of prospects and learn from the questions asked over-time. With the real-time dashboard, measure key metrics including response rate, conversation trends, resolution time, and keep tabs on your team's performance. AI-powered bots and live chat and across every messaging channel Freshchat. 2. 2; user rating: 96%) vs. To make sure the ratings collected are attributed to the bot correctly, it needs its own account in Freshchat. The dashboard has all the options for viewing agents' performance and quality over time. * On the installation screen, you will be asked to log in with your username, password, and your Freshchat domain. Get real-time visibility into the ongoing chat activities, monitor critical metrics, and identify issues instantly. Scale faster with a unified, intelligent customer support platform. (Source: Freshchat) Visit Freshchat. Now, you need to login your Freshchat account, we will need to get your domain,. 5; or Freshchat’s user satisfaction level at 96% versus Zendesk Chat’s 100% satisfaction score. Assignment Preference: Select the preference for ticket assignments. Be it ticket trends, recent activities, or to-do list, you can view them all in one. The dashboard lets you know what’s happening inside the helpdesk. Freshsales leverages customer data in ways that help you personalize engagement, shorten the sales cycle, and focus on the leads most likely to sign on the dotted line. com. Track your team and helpdesk's performance in real-time with Freshchat's Dashboard feature and improve the customer experience that are you delivering. Intuitiv User Dashboard: Verwalten a verfollegen Är Konversiounen, wéi produktiv Är Servicer a Produkter sinn, wéi funktionnéieren Är Teammemberen an Departementer mat dem User-frëndlechen Dashboard ugebuede vu Freshchat. Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social. You’ll be asked to give your chat widget a name (presumably so you can keep track of different widgets) before you’re sent to an editor where you can choose topics, FAQ categories, and advanced options for your chat box. Freshchat provides a detailed account of your customer's interactions with your staff. Users can respond to messages from their Freshchat dashboard and it will automatically transmit to their Facebook account. Real-time dashboard Get a visual summary of your team performance in real time. Custom Reports & Dashboards Work on top of default reports and dashboard to create business-specific reports and dashboards; Back in. This is just for your reference — to refer later in the bot flow. These messages are called Session messages. Create the entry flow. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Auto-resolved. vuepress","path":". Canned Response. . The only issue i have is cost. Freshchat has 106 reviews and a rating of 4. Install the code and set up instructions for Shopify. Crisp. We assure you that this change will not impact your product experience, and no action is required on your part. View breached conversations at the agent, team, or group level. Copy the id of the flow as it will be used to set up the Freshchat webhook. Use the unified dashboard effectively to monitor agent availability, track ticket volume, gauge SLA performance, and take quick actions to ensure superior customer service. We would like to show you a description here but the site won’t allow us. Great user experience and interface. Tidio was designed and built for small businesses that want to keep all their communication in one place and automate some of. Keep track of the customer experience you are delivering, with updated metrics on your first response time, average response time, and resolution times. Freshservice Modern and intuitive IT and business team management Freshservice. August 8, 2021 | Reply. Please note that UChat will push the user’s social profile image & name, phone number, email to Freshchat. Enter the bot name and choose the primary language. The Omnichannel Availability Dashboard provides a holistic view of your team's availability across Freshdesk, Freshchat, and Freshcaller, enabling you to optimize customer support by ensuring the right agents are assigned to inquiries. Customer service trends and expectations across B2B and B2C sectors. Freshsales Boost sales and productivity with a unified CRM Freshsales. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. 2. Engage customers on the channel of their choice. 1-1000+ users. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. A comprehensive helpdesk for exceptional customer service. {"payload":{"allShortcutsEnabled":false,"fileTree":{"":{"items":[{"name":". Keep track of the customer experience you are delivering, with updated metrics on your first response time, average response time, and resolution times. Click New Bot. It allows customers to reach out to. Surface the best leads, manage pipeline, automate sales activities, and get smart insights to close deals, faster. All products and trials. FreshChat Web Widget. Freshchat makes it easier for customers to reach out to realtors on convenient channels like websites, mobile apps, and messaging channels. Here, you will find the following tabs: Channels: Integrate your Freshchat and Freshcaller accounts on this tab. Freshwork's goal with Freshchat is to automate the process of customer interaction for a faster and smooth-sailing experience. However, if you can handle the software’s cost, it. Copy this and paste in Freshchat installation screen. Dixon. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. Select the Layout & Pages tab. Software. Its reports also track resolution by tags ('labels'). Freshchat provides live chat feature on Web, Mobile and social media platforms like Whatsaap, Facebook Messenger, Slack, Spotify etc. 9. . 4. Support customers across various platforms like email, phone, call, chat, social media, and other messaging apps. Know if conversations are waiting to be assigned to team members, or if your teams are overloaded, and unable to respond in time. Alternatives Considered: LiveAgent, Crisp and LiveChat. Get a visual summary of your helpdesk and team member performance in real-time. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. Freshchat delights customers wherever they are via mobile, social messengers, or the web. but still agent api showing status as available for that agent. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Gives an overview of agents’ performance across different channels. The dashboard has all the options for viewing agents' performance and quality over time. Conversational support and self-service across digital channels. Use Freshchat on your Wordpress site to engage with visitors and readers. To do this, you can. Once you install the live chat tool, your customers can view the live chat widget on your website, whereas your agents have access to something called the agent dashboard. The replies to these convos i’m providing through the freshchat dashboard. All they have to do is flip out their mobile and engaging with their favorite brand is just a message away on. Freshchat. Automated Reports is available as an app in the Freshchat Apps store (Marketplace). Measure in real-time. When there is no response from the customer and the threading interval has passed, the conversation is auto-resolved. Its real-time dashboard provides vital metrics on response times, resolution times, and ongoing conversation statuses. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. You should be able to see the user from the inbox. You can pick either Response Time or Time for First Response. We were using Freshchat for managing customer support queries for a delivery business. Freshdesk is one of the more expensive support center platforms we have reviewed, so it may not be suitable for businesses on a tight budget. The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable. Using Freshdesk, you can assist your customers across email, phone, social, chat, and messaging channels to improve your CSAT scores and win customers for life. Open your ios folder in the xcode. In Agent settings, you can define idle time for agents, conversation time-out limit (when a conversation becomes inactive), reassignment condition, and the number of chats an agent can handle at a time. FRESHCHAT. 1) Let the experts do the talking Assign conversations to an individual team member or to pre-created groups. Login to your Freshdesk account as an administrator. You will get redirected to Freshchat's dashboard. 3. Freshchat is a popular live chat platform. Phone Channel Configure Freshdesk's phone channel to efficiently manage all customer calls in one place. On the other hand, Freshchat generates reports through its intuitive live dashboard. For me, Freshchat is an award-winning platform for the primary purpose of engaging with clients and stakeholders. Details on an agent’s speed in responding to inquiries and. Know if conversations are waiting to. Your agents will have options to view the conversations based on priority. Clear agent performance dashboard. Note: You must be an OA Admin to grant the access to Zalo. 2. You will also get a brief idea how each product performs. Freshchat is essentially a powerful app that helps you communicate with your website visitors, customers, and team members using live chat tools. Haptik supports a file size limit of 5MB, whereas the Freshchat file size limit from the dashboard is 2MB to be shared by an agent. To make sure the ratings collected are attributed to the bot correctly, it needs its own account in Freshchat. For example, here you can examine Freshchat (overall score: 9. Freshchat delights customers wherever they are via mobile, social messengers, or the web. Say there two agents agent 1 already engaged with 3 conversations and agent 2 is free but still agent api giving Status of both the agents are available. NOTE: Keep in mind that Freshchat is a third-party solution and is continually being developed. In order to provide a seamless “anywhere, anytime” engagement, Freshchat also allows agents to access conversations from the Freshchat mobile app. Widgets available. Freshmarketer Multichannel marketing campaigns for e-commerce Freshmarketer. Freshchat bots. Respond faster with pre-defined replies for common questions. FRESHCHAT From your FreshChat Dashboard, go to Admin > Account Settings > Integration Settings, then copy the App ID and Token (API Key). Freshchat agent experience allows teams to create a repository of predefined responses that agents can access from. IT Service Management. For instance, on this page you can see Freshdesk’s overall score of 9. Freshservice Modern and intuitive IT and business team management Freshservice. Here's how you do it: Go to Solutions > New folder. Freshchat can be deployed online and on-premise and is accessible from a limited number of. But when i try to use the above API to get all the messages in the conversation by the user and agent, its returning only the below data: {. They have built a chatbot as a layer on top of Freshchat so that every time a customer messages the company through their Messages app, the chatbot. Within the “web widget” section of the dashboard, you can create a custom widget for your website. Jan 22, 2020. 8. This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms from a single Freshchat dashboard. If your app can support different locale (languages) apart from the default locale of the device, follow the steps below to update the locale in your Freshdesk Messaging SDK. Customers can integrate the SDK into their mobile apps, that will trigger self-service in their apps natively. Create the Freshchat webhook. This is a very user-friendly customer service tool that you can use instead of Freshchat. This is where Freshchat comes in, a customer messaging tool…Freshchat has 107 reviews and a rating of 4. From here you can configure and add widgets to your dashboard from the library on the right side. However, if you're certain that you'd like to delete your account, please click on Admin (represented by a gear icon from the navigation panel on the left) > Account > Account Details and click on ' Cancel Account '. com. Your Freshchat account is associated with a unique APP ID and APP key which is used to integrate your mobile SDK with Freshchat. Hosting; Articles; Google Workspace; Digital Marketing. From the Dashboard, enable the Translate API. Agent-Intelliassign-Activity: Tracks agent activity when a. Create an account for the bot .